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Keeping customers satisfied, one crystal-clear call at a time
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Everyone’s a winner
Our range of professional contact center headsets work in complete harmony with your people and your platforms. So your agents can focus on helping your customers, whether they’re working from the contact center or their couch. That means happier customers, happier agents, and more efficient contact centers.
If you need it, we’ve got it.
Our range is huge, with something for everyone. Whether you’re running a state-of-the-art contact center, or equipping home-based agents to do their best work , each one is durable and comfortable, with outstanding call quality.
The sound quality great agents deserve.
You might have the best agents in the world, but without great audio, all that talent is wasted. With powerful microphones and outstanding speakers, clarity is your agents’ not-so-secret superpower.
Don’t sweat the metrics
Take a deep breath and relax – Jabra contact center headsets can help improve average handling time, agent satisfaction, and customer experience scores . Who’d have thought one little headset could have so much power?
Deploy and Maintain with Confidence
Jabra Professional Services helps you get deployment right anywhere you work, by providing help both before, during and after a deployment of audio and video hardware.
Happy in hybrid
If you’ve got agents working all over the place, we’ve got the technology to help you make it work. With the right software and hardware combination, your agents can make anywhere their workspace for the day and your supervisors can still confidently monitor and coach them.
At one with the universe (of phones and platforms)
Our contact centre headsets plug-and-play with over 10,000 traditional deskphones. They’re also compatible with most softphone web clients and contact centre platforms including Cisco, Avaya and Genesys Cloud. Wherever you’re at in your digital transformation, we’ll meet you there. See which of our headsets work with your phones or platform in our compatibility guide.
he combination of Jabra Engage 50 and Twilio Flex is enabling us to overcome noise and interruptions, and to deliver superior sounding calls – helping us to take customer service to the next level, today and in the future.
Alyce Green ,
Product Owner, Moneypenny
We must have a dependable headset that’s comfortable for our
associates, economical for Sitel and of superior quality to meet our clients’ expectations. We’ve found
all of that through our partnership with Jabra... I’m not allowing anything else to be put on our call
Ellen Gossett, Head of Global Procurement and Director of Finance, Sitel
Our office have an open style where we don’t have any walls or sound
barriers in our working space. When it comes to the meetings most of us maximizing our Skype for
business call to facilitate our needs or our Member Services Call centre
agents in the region, Jabra headsets has the right product to meet our needs.
Rajan Balaguru, Director of IT Field Services, Asia Pacific, Marriott
I can confirm that headsets have become our call center’s most
important tool. In fact, thanks to Jabra, we constantly hear praises from our customers regarding our