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Jabra for Operata integration

This app is designed to take the performance and experience of contact centre agents to the next level. The software monitors every second of every call, to provide real-time in-call guidance and help improve customer satisfaction.

  • Works out of the box with your Operata solution
  • Full visibility of Jabra headset call insights
  • Enhances contact centre performance
  • Improves both agent and customer experience

Next-level agent experiences

Whether they’re working from home or in the contact center, agents will get real-time alerts on how to improve the conversation, as it’s happening. The Jabra headset controls interact directly with contact centre interface and agents will be alerted if they’re using the headset incorrectly, they have poor connection, there’s excessive background noise or cross talk and more. Sound levels are equalised too, ensuring consistent inbound and outbound volume for the best customer and agent experience.

Amazon Connect Call Control

Get the software

Access Deployment guide

Easy to deploy

The integration is included as part of your Operata Service monitoring solution. Out of the box, it’s enabled for all Amazon Connect contact centres, with no development required. You’ll need to be using Jabra Engage headsets.

Contact Sales

Get the best solution for your organisation and specific use case. Our experts can advise on products, compatibility and UC deployments.

Apply for a free trial

We offer free trials for companies of 100+ employees that are replacing their current devices or have a new project. T&Cs apply.

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

Get help now

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Additional information

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Apply for a free trial

We offer free trials for companies of 100+ employees that are replacing their current devices or have a new project. T&Cs apply.

Immediate sales assistance

Live chat | 1-800-826-4656 | 9:00 AM - 5:00 PM (GMT)

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

Get help now